IN-STUDIO TERMS AND CONDITIONS
Effective from: 23rd February 2026
Welcome to Rise Pilates Studio - where you’re always seen, supported, and guided with precision. By attending a class, private session, or workshop in our studio, you agree to the terms outlined here. They’re designed to keep everyone safe, supported, and in their power.
You’re part of the Rise community - let’s move with purpose, care, and respect.
If you ever have a concern, question, or feedback, we want to hear it. Just email us at jade@risepilates.studio
1. Booking & Payment
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All sessions must be booked in advance via our online system.
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Payment is required at the time of booking - we do not accept walk-ins or cash payments.
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Packages and credits are non-transferable and non-refundable unless otherwise stated.
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Prices are subject to change, but we’ll always give you notice if they do.
2. Cancellations & No-Shows
We know life happens, but we also run a small, boutique studio with limited spots. So here’s the deal:
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Group classes: Cancellations must be made at least 12 hours in advance.
Late cancellations or no-shows will result in the class being deducted from your pass. -
Private sessions (1:1s): We require 24 hours’ notice to cancel or reschedule.
Missed sessions or late cancellations will be charged in full. -
We cannot make exceptions for illness, traffic, childcare issues, or forgetting. Be kind, we still have to pay our instructors.
3. Arrivals & Late Entry
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Please arrive at least 5 minutes early to settle in.
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If you're late and the class has already started, you may not be admitted. This is for your safety and to avoid disrupting others.
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If you’re new, we may ask you to arrive earlier for an intro and to complete a health form.
4. Health, Safety & Suitability
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You are responsible for notifying us of any injuries, health conditions, or pregnancy before class begins.
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We may ask for medical clearance before allowing participation in certain classes (especially pre/postnatal Pilates or reformer-based movement).
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We reserve the right to refuse participation if we believe a session may not be suitable for you that day.
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If you're under 16, a parent or guardian must attend and sign on your behalf.
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Clean socks with grip are required for reformer and tower classes. No shoes on the equipment.
5. Studio Etiquette
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Switch your phone to silent and leave it in the designated area.
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Respect the space, the equipment, your instructor, and each other.
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Avoid heavy perfume, and keep jewellery to a minimum.
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Let your instructor know if you'd rather not be given hands-on adjustments.
6. Liability
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All clients participate at their own risk.
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Rise Pilates Studio and its instructors are not liable for any injury or health issues arising from participation unless caused by proven negligence.
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You are responsible for your own physical and emotional wellbeing in class. Please listen to your body and rest if something doesn’t feel right.
7. Personal Belongings
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Personal items are your responsibility. We do not accept liability for loss, theft, or damage.
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Please avoid bringing valuables into the studio.
8. Class Changes or Cancellations by Us
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We reserve the right to cancel or change classes, instructors, or schedules if needed.
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We’ll give you as much notice as possible and always try to offer an alternative.
9. Photography & Media
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Occasionally, we may take photos or videos for marketing or social media.
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You’ll always be notified in advance and given the option to opt out - no pressure, no awkwardness.
10. Respect & Community
This is a supportive, inclusive, body-positive space. We do not tolerate:
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Disrespectful behaviour
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Harassment or discrimination
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Aggressive or inappropriate conduct toward staff or other clients
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We reserve the right to refuse service or remove anyone who breaches this.